Rosewood Virtual

	SUPPORT AT ROSEWOOD VIRTUAL
	Rosewood Virtual offers a variety of support options tailored to meet the needs of all our clients. We make every effort to ensure you have access to fast, professional, and courteous support, whether it be self service, interactive fourms, telephone, or a fully dedicated support team for our larger corporate clients. Rosewood Virtual will continue to delight our clients and set ourselves apart from our competitors, with full commitment support and customer satisfaction. We leverage multiple media options to allow you the fastest and most convenient support solution to meet your needs. This include: FAQ - dedicated to specific topics Blogs Forums Emergency requests Chat and Telephone call back Custom corporate support packages (included in all corporate solutions)

	FAQ				BLOG
	FAQ pages are available to all our clients at all times through our Web site These questions are organized around key topics allowing ease of use. They are updated regularly based on all questions we receive from our full community of clients. Click Here to review the FAQ support page				Focused on our Individual and Home user, our BLOG page will keep these users up to date with happenings in world and updates that may affect them in any way. Click Here to review our BLOG support page

	FORUMS				CUSTOM SUPPORT PACKAGES
	Forums are used as our primary support ticket handling system. Forums are are available to all our clients at all times through our Web site. Forum support request, are visible to all clients thus providing you an answer from our Rosewood Virtual support staff, as well as best practices feedback from our entire community. Although forums provide an audit trail to our clients for all support requests, Rosewood Virtual Support staff will take advantage of Chat, and Telephone call back if they believe they can help you provide a faster solution to your support question. Click Here to review the Forum support page				Support can be a make or break factor for many of our corporate clients. Customer satisfaction is something many companies refuse to scale back on, even when economic times get tough. Consistent support has allowed the largest companies in the world time to reinvent themselves in changing markets. This is why Rosewood includes a custom support offering in every corporate solution. We understand, if we are part of your solution, we must ensure that your standards are upheld.